Refund Policy

Refunds and Returns Policy for Faulty Dog 
Clothing 
Comprehensive Guidelines 
Refunds and Return of Faulty Dog Clothing 
We strive to provide high-quality dog apparel that meets your expectations. However, we 
understand that occasionally products may have manufacturing faults. Below are our 
comprehensive guidelines for refunds and returns on faulty dog clothing. 
Eligibility for Refunds and Returns 
• Products that are damaged or faulty upon receipt. 
• Products that develop a fault within a reasonable timeframe after purchase. 
Process for Returning Faulty Items 
• Contact our customer service team within 7 days of receiving the item. 
• Provide proof of purchase and a detailed description of the fault. 
• Our team will assess the fault and guide you through the return process. 
• Faulty items must be returned in their original packaging. 
Refund Options 
• Full refund to the original payment method. 
• Store credit for the value of the faulty item. 
Items Not Eligible for Refunds or Exchanges 
• Items returned due to a change of mind. 
• Items that do not fit correctly due to incorrect size selection. 
• Items that are damaged from wear and tear. 
Important Notes 
• We do not offer exchanges for change of mind or incorrect fit. Please ensure you select 
the correct size by referring to our sizing guide before making a purchase. 
• Shipping costs for returning faulty items will be arranged and covered by us. 
• We aim to process all returns within 14 business days of receipt. 
For any further assistance or inquiries, please feel free to contact our customer service team. 
We are here to help ensure you and your furry friend are fully satisfied with our products. 
Thank you for your understanding and cooperation. 
Customer Service Team